[otrs] Panic, no user data

Hi, i've finally get the authentications via ldap. Now, I want every user of my AD to be able to log in to otrs. Actually I have to insert manually the customer to db, than he can log-in successfully. If I don't insert it manually, I got the message "panic, no user data". How can I solve this? Thanks . . . . . . . . . . . . . . . . . . . Mario Tonin mario.tonin@battistolli.it mailto:mario.tonin@battistolli.it B.T.V. s.p.a.- Sistemi Informativi Via Luca della Robbia 60 36100 - Vicenza - Italy w http://www.battistolli.it http://www.battistolli.it/