26 Aug
2010
26 Aug
'10
1:20 p.m.
imwhat ? :D
did you enabled in agent properties "New ticket notification :" ? does Agent
has selected in their properties queues of interest ?
On Thu, Aug 26, 2010 at 3:09 PM, Joseph Thomas
Dear team,
i have certain things to do in OTRS, please help me ............
If the administrator or agent is not logged in and a customer is send a queue, they must get an update through an e-mail which we set.....How can it be possible?
Please give me that certain steps that i want to do in OTRS..immediatly...
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