Re: [otrs] OTRS Cannot Connect to IMAP Server

13 Aug 2012

      Ah... Stupid mistake.

Either way, thanks a lot.

- Andrew

On 13 Aug, 2012, at 9:29 AM, Gerald Young wrote:
...
Where did you get "imap.google.com" as a valid address?
ping imap.google.com
Ping request could not find host imap.google.com. Please check the name and try again.
https://support.google.com/mail/bin/answer.py?hl=en&answer=78799 
try: imap.gmail.com
On Mon, Aug 13, 2012 at 12:05 PM, Andrew Ying  wrote:
Hi,
I have previously installed OTRS, and have setup some IMAP email account for its use. The following is my settings:
Type: IMAPS
Username: support@******.com
Password: ********
Host: imap.google.com
IMAP Folder: Support (created with Google's tag function)
And the username and password are verified to be correct.
However, when I am testing to have it fetch the email, it shows Error Message: IMAPS: Can't connect to imap.google.com.
And it supplied the following error message:
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Mon Aug 13 19:36:09 2012 Message: IMAPS: Can't connect to imap.google.com   Traceback (3530): Module: Kernel::System::MailAccount::IMAPS::_Fetch (v1.12) Line: 127 Module: Kernel::System::MailAccount::IMAPS::Fetch (v1.12) Line: 79 Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424    Module: Kernel::Modules::AdminMailAccount::Run (v1.28) Line: 69 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868    Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
I have searched over the net, and have attempted to solve it by installed the SSL Perl package, but with no luck. Would anybody please kindly help me to solve the problem?
Thanks.
Best Regards,
----------
Andrew Ying
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