Freefield are shown if they are filled. to fill them you can select freefield lik in ticket detail or let customer fill it in their view. Niels, correct me if I'm wrong ... :D HTH MV On Thu, Jan 28, 2010 at 6:27 PM, Robyn Warrington < robyn.warrington@wartburg.edu> wrote:
I have created a free text field Equipment ID by going into SysConfig Ticket>Core::TicketFreeText and checking the box for TicketFreeKey3 and adding Equipment ID to field for Key and Content. Checked the box for TicketFreeKey3::Default Selection: and left field blank. Then went to Ticket>Frontend::Agent::Ticket::ViewFreeText and for Ticket::Frontend::AgentTicketFreeText###TicektFreeText: added a 1 in Content field for Key # 3. But the free field still doesn’t show up on the New Ticket form. I have free text fields created for Key 1 and 2 and they show up fine then later added the key 3 did I miss a step or is there a script I can add somewhere to get this field to show up on a new ticket?
Robyn Warrington
Technology Specialist
Wartburg College
www.wartburg.edu
319-352-8519
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/