You may want to use the PostMaster filter feature. Take a look here http://doc.otrs.org/2.1/en/html/x1020.html Gabriele ----- Original Message ----- From: Yael Naveh To: otrs@otrs.org Sent: Thursday, July 26, 2007 10:02 AM Subject: [otrs] Qeues by email address Dear list, Is it possible to sort incoming messages into the right queue according to the FROM field rather than the TO field. This way I want need to assign many email addresses to my OTRS system. Thanks you all, Yael. ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/