Re: [otrs] Using inline images on responses

Hi Michiel, I would gladly donate the changes i've made so far on the admin part which was basically just creating and passing a FormID to the template (which also had to have the form renamed to "compose"). Unfortunately I'm not sure how to go about solving the ticketcompose to include the images defined on the response. I'm also not that well versed with Perl so I guess I'll wait for a future release. Thanks for the reply. Luis Gomes On Fri, Mar 26, 2010 at 12:03 PM, Michiel Beijen wrote:

Hi Luis,

the problem is that there is no storage for the images in the OTRS design currently, you can only store attachments on ticket articles; not on notifications, signatures, auto-answers and the like. So one solution would be that you would upload the images to a public web server and that you would embed the image in the email.

We are looking to extend OTRS so it can embed the images in replies and such, but implementing the new interface has our priority first.

Of course if somebody would need it NOW, we'd be happy to see what we can do on a commercial basis. And if somebody in 'the community' would implement it, of course we'd be glad to accept code donations.

((enjoy)) - Michiel Beijen R&D

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On Fri, Mar 26, 2010 at 12:24 PM, Luís Gomes wrote:

...

Hi again, I've managed to make some changes and I can now define responses with images.

But now when I select one of those responses in "compose answer" the image that I defined on the responses isn't sent in the email.

I believe this is because the image is associated with the FormID variable and since the image was uploaded using the form on Admin->Responses it has a different FormID.

Any ideas on how to achieve this ?

On Thu, Mar 25, 2010 at 10:12 PM, Luís Gomes wrote:

...

Hi there, is there a way to use inline images on default responses (e.g: header image on emails)?

The richtext editors on the administration area don't have the image upload option like the ticket reply/note/etc.

Thanks

Luis

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