Hi All, I am viewing lot of error as mentioned in OTRS system log. Thu Nov 12 14:00:02 2009 error OTRS-GenericAgent-10 Unrecognized character \xE2 at /opt/otrs/Kernel/Config/GenericAgent.pm line 38. Thu Nov 12 13:55:08 2009 error OTRS-CGI-10 Can't write '/opt/otrs/var/tmp/Cache//Dashboard/e33fa99576e756123a525f9bf8884bbf': Permission denied Thu Nov 12 13:55:08 2009 error OTRS-CGI-10 Can't write '/opt/otrs/var/tmp/Cache//TicketSearch/f02743d89eba236b124f264a36810af2': Permission denied Thu Nov 12 13:55:08 2009 error OTRS-CGI-10 Can't write '/opt/otrs/var/tmp/Cache//TicketSearch/9f858d2cacf363c141793c3545f80412': Permission denied Thu Nov 12 13:55:08 2009 error OTRS-CGI-10 Can't write '/opt/otrs/var/tmp/Cache//TicketSearch/09d7c5071a979a929f3b4f7f63987e23': Permission denied Thu Nov 12 13:55:08 2009 error OTRS-CGI-10 Can't write '/opt/otrs/var/tmp/Cache//TicketSearch/bf5e62eeae4aeaa8ac080a14526b7c06': Permission denied Can someone help me to fix this. I am using OTRS 2.4.5 ON RHEL 5 and all Cache folder is having rw permission for user and group. Regards, Sourabh Sarwate