Re: [otrs] Agent Notifications are not sent, plz help

Hi Arpit, did you try to set a "SendmailNotificationEnvelopeFrom"? SysConfig -> Group "Framework" -> Subgroup "Core::Sendmail" -> Just enter an valid envelope from email address for outgoing notifications. -Martin On 06.01.2010, at 14:05, Arpit2 G wrote:

Hello Everyone, I am using otrs 2.4.5 with ITSM 1.3.2 on windows 2008 server. I am facing one issue: when a user creates a ticket, auto reply is working fine but Agent notifications are not working. In preferences they are set to yes. Please see the log below and guide me what am i missing here.

[Wed Jan 6 11:00:09 2010][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2010010610000084/Hi Demo Ticket] created (TicketID=58,Queue=1st Level::XXX,Priority=2-Normal,State=new) [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'XXXX ' from 'OTRS System '. HistoryType => SendAutoReply, Subject => [Ticket#2010010610000084] RE: Hi Demo Ticket; [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2010010610000084] (TicketID=58, ArticleID=112) to 'XXXX '. [Wed Jan 6 11:00:10 2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send message: 454Start mail input; end with <CRLF>.<CRLF> 5.7.3 Client does not have permission to Send As this sender. ! Enable Net::SMTP debug for more info! [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'XXXX '. [Wed Jan 6 11:00:11 2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send message: 454Start mail input; end with <CRLF>.<CRLF> 5.7.3 Client does not have permission to Send As this sender. ! Enable Net::SMTP debug for more info! [Wed Jan 6 11:00:11 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'XXXX '. [Wed Jan 6 11:00:12 2010][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from otrs1/XXXXXXX.

Regards Arpit Gupta

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