Hello all,
We have had for a long time now templates for creating new email tickets and
new phone tickets.
This is the code which enables the showing/hiding on click event.
<!-- The onclick event triggers the functionality of hiding and unhiding the
Templates -->
<font style="cursor:pointer" onclick="togglecontrols(32345)"
text-decoration="none" color="red"><u>Templates</u></font>
works beautifully.
However when i try to do this on the "MOVE" form AgentTicketMove.dtl it
shows the word "template" in the top section correctly but then no templates
show up for use when i click on it even though i have some in the pages
code.
Has anyone managed to get this working on the "move" action screen?
code i have is following:
<!-- dtl:block:TicketBack -->
$Text{"Back"}</a>
<!-- dtl:block:TicketBack -->
<!-- dtl:block:PropertiesLock -->
: <font color="red">$Text{"Ticket locked!"}</font>
($Text{"Ticket unlock!"}</a>)
<!-- dtl:block:PropertiesLock -->
$Text{"Link"}</a>
<font style="cursor:pointer" onclick="togglecontrols(32345)"
text-decoration="none" color="red"><u>Templates</u></font>
</td>
thank you
Neil