Re: [otrs] error

Never mind Folks, It was a syntax mistake on the Config.pm file made by someone else who has access to the server. sorry for the unnecessary noise. Regards, On Tue, Feb 23, 2010 at 3:48 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote:

Hello People,

Our OTRS system just crashed :( hopefully someone will give us some help

Here's the output of the error:

# rcotrs restart Shutting down OTRS Disable /opt/otrs/bin/PostMaster.pl ... done. Shutting down cronjobs ... done. done Starting OTRS Checking Apache ... done. Checking MySQL ... done. Checking database connect... (Can't modify subtraction (-) in scalar assignment at /opt/otrs/Kernel/Config.pm line 330, near "'Kernel::System::CustomerAuth::LDAP';" syntax error at /opt/otrs/Kernel/Config.pm line 331, near "$Self" Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38. BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38.)

Thanks in advance for your help,

Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

---------- Forwarded message ---------- From: Carlos Andres Gallego Date: Tue, Feb 23, 2010 at 3:42 PM Subject: error To: leonardo.certuche@itcon-ltda.com

seus:/opt/otrs/Kernel # rcotrs restart

Shutting down OTRS

Disable /opt/otrs/bin/PostMaster.pl ... done.

Shutting down cronjobs ... done.

done

Starting OTRS

Checking Apache ... done.

Checking MySQL ... done.

Checking database connect... (Can't modify subtraction (-) in scalar assignment at /opt/otrs/Kernel/Config.pm line 330, near "'Kernel::System::CustomerAuth::LDAP';"

syntax error at /opt/otrs/Kernel/Config.pm line 331, near "$Self"

Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38.

BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38.

)

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Error: Maybe your database isn't configured yet?

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Try the web installer to configure your database:

-->> http://seus/otrs/installer.pl <<--

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or configure your database with README.database (DB - Setup Example)

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failed