Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

Hi I am getting this message on the Windows command prompt when I try to restart OTRS Services   “can’t open directory crontab.txt No such file or directory”   and Apache fails to start.   Below are the steps I have taken to reinstall version 2.2.5 from our live Apache server to the latest Windows installation on our Windows test machine.   i)                     downloaded the latest version of the Windows installer of OTRS 2.4.4 - DONE ii)                   dropped the mysql database - DONE iii)                 loaded dumped database from live server – DONE iv)                 turned OTRS Services (Cron, Apache, MySQL) off - DONE v)                  cleaned the /otrs/otrs directory of 2.4.4 - DONE vi)                 replaced with 2.2..5 version of the same directory – DONE vii)               copied Config.pm from the live server to Windows box – DONE. viii)              added the following line toConfig.pm: $Self->{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail'; ix)                 also, on Config.pm, changed paths “$Self->{Home} = '/opt/otrs’” to “$Self->{Home} = 'C:/PROGRA~1/OTRS/OTRS';” and “$Self->{'LogModule::LogFile'} = '/var/log/otrs.log';” to “$Self->{'LogModule::LogFile'} = 'C:/PROGRA~1/OTRS/OTRS/var/log/otrs.log';” x)                  try to turn OTRS Services back on – Error message comes up If I then drop the 2.2.5 live database, reload the 2.4.4 database, turn OTRS Services off, restore the original 2.4.4 otrs/otrs directory, there is then no problem turning OTRS Services back on and logging in to 2.4.4. Clearly there is something about the database import it doesn't like - any ideas? Thanks a million Lev ________________________________ From: Rory To: User questions and discussions about OTRS. Sent: Friday, 11 September, 2009 18:29:56 Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine Actually, it might be in the config.pm. Somebody else may correct me but the setting should be in the config.pm file as the config.pm values overwrite the default.pm values. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/11 Rory :

Hi Lev,

If you havn't updated the the config.pm to the windows path then do. I remember having to make the same change when I was setting up the server here.

Rory

Support my 365 Challenge in aid of the Irish Cancer Society

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2009/9/11 Lev Davidovich :

...

I imported the Defaults.pm file from my Unix system.

It contains definitions of paths as follows

Line 745  $Self->{'Home'} = '/opt/otrs';

Should I change this to a Windows path. Would that be

C:\Program Files\OTRS\OTRS\

??

________________________________ From: Ralf Hildebrandt To: otrs@otrs.org Sent: Friday, 11 September, 2009 16:34:56 Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

* Lev Davidovich :

...

Thanks I tried that and message I get on the command line is

ERROR:  /opt/otrs/RELEASE does not exist! This file is needed by central system parts of OTRS. the system will not work without this file. Died at C:\Program Files\Kernel\Config\Defaults.pm line 2143

Why is the file missing? I wonder why it would try Unix Paths on a Windows system...

-- Ralf Hildebrandt   Geschäftsbereich IT | Abteilung Netzwerk   Charité - Universitätsmedizin Berlin   Campus Benjamin Franklin   Hindenburgdamm 30 | D-12203 Berlin   Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962   ralf.hildebrandt@charite.de | http://www.charite.de

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