I solved my problem by removing OTRS (uninstall RPM + removing the otrs directories) completely and do a fresh install of the Fedora rpm. (Of course I did not delete the database and I did backup Config.pm) Regards, Peter TDA * every contact matters * inbound & outbound callcenter services * selfservice * webforms * e-mail * chat * sms Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Peter van Beugen Verzonden: donderdag 21 augustus 2008 14:31 Aan: otrs@otrs.org Onderwerp: [otrs] Permission problems after upgrading to 2.3.1 I just upgraded one of my OTRS boxes form 2.2.5 to 2.3.1 and now I can't Zoom tickets any more ("No Permisson") Of course I ran the SQL upgrade script AND SetPermissions.sh, but no luck so far. Fedora 6 MySQL 5.0.27 (dedicated MySQL server) Did anyone had the same problem and managed to solve this? Regards, Peter van Beugen TDA * every contact matters * inbound & outbound callcenter services * selfservice * webforms * e-mail * chat * sms