I'm looking for a way to send the notices, etc on agent responses to users, with a HIGH email priority. I'm not referring to the TICKET priority. We have users that never respond and after checking, I am finding that they are just deleting them. We also send out confirmation responses to new tickets. Those can be normal priority, but any follow up questions/responses from agents would ideally be high priority. Did not see anything in the admin gui to configure this, though I'm happy as a clam tweaking the system from the CLI or editing code. Thanks, -Jeff -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) http://district.standard.k12.ca.us District Users: Click here to report technology issues