Re: [otrs] Answer-Draft with CC-Recipient

A simple example. <input type="hidden" name="CustomerTicketCounterCcCustomer" value="4"/> <input type="hidden" name="CcCustomerTicketText_1" value="john@john.com"/> <input type="hidden" name="CcCustomerTicketText_2" value="mark@mark.com"/> <input type="hidden" name="CcCustomerTicketText_3" value="steve@steve.com"/> <input type="hidden" name="CcCustomerTicketText_4" value="Chris@chris.com"/> <input type="hidden" name="PreSelectedCustomerUser" value="1767"/> <input type="hidden" name="SelectedCustomerUser" value="1767"/> <input type="hidden" name="ExpandCustomerName" value="2"/> On Wed, Nov 28, 2012 at 6:08 PM, Gerald Young wrote:

you need to simply set the Cc value to the address(es) you need. Yes, I said, "simply". As in, if you understand how the templates assign the values, you just need to assign it to "Cc". It's all javascript.

Take a look at http://forums.otterhub.org/viewtopic.php?f=60&t=16729 for a brief introduction to form logic.

Then look up how to assign values to a form based upon an id for an element.

On Wed, Nov 28, 2012 at 11:36 AM, wrote:

...

Hi Gerald,

I would like to use templates. But there I´ve not options to set the CC-Recipient. Or ?

Best regards, Stefanie Krüger

Von: otrs-request@otrs.org An: otrs@otrs.org, Datum: 22.11.2012 12:58 Betreff: otrs Digest, Vol 50, Issue 21 Gesendet von: otrs-bounces@otrs.org ------------------------------

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Today's Topics:

1. Answer-Draft with CC-Recipient (S.Krueger@aswo.com) 2. Re: Answer-Draft with CC-Recipient (Gerald Young)

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Message: 1 Date: Thu, 22 Nov 2012 10:26:28 +0100 From: S.Krueger@aswo.com Subject: [otrs] Answer-Draft with CC-Recipient To: otrs@otrs.org Message-ID: < OF3222DD89.A39224EB-ONC1257ABE.0033A0CE-C1257ABE.0033DCDE@aswo.com> Content-Type: text/plain; charset="iso-8859-1"

Hi !

I want to create a responce-draft where the field "CC-recipient" is filled automatically with a certain email-address. Is that possible ? We?re using the otrs version 3.1.11

Every tipp is welcome :-)

Best regards, Stefanie Kr?ger