[otrs] R: ticketfreetime & ticketfreetext

Grazie Marco! Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Marco Vannini Inviato: mercoledì 11 novembre 2009 10.59 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] ticketfreetime & ticketfreetext Ciao Alessandro, I've never used TicketFreeTime but in many case TicketFreeText. This last could be used as special fields that could be filled by customer and/or agent having the availability to decide where they have to be displayed. Furthermore they can be used in agent search. This should be enoght for the creativity ;) HTH, ciao, Marco. On Tue, Nov 10, 2009 at 10:34 AM, Alessandro d'Ambrosio wrote: Hi, Can anyone explain to me the meaning of ticketfreetime & ticketfreetext? Thanks. Alessandro --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/