Hi Michael, it looks a bit like the bug I’ve posted last week: http://bugs.otrs.org/show_bug.cgi?id=4367 Please check if generic agents are producing the error messages in your case, too. - Timo Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Michael Mayaka Gesendet: Freitag, 2. Oktober 2009 09:50 An: User questions and discussions about OTRS. Betreff: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!] Hi, Thanks for the help, I have reset the otrs instance permissions (using SetPermissions.pl); restarted the Oracle Server and apache. So far I am creating new tickets successfully. However, at the backend, I'm getting the following error: ========================================= [Error][Kernel::System::Ticket::TicketNumberLookup][Line:637]: ERROR Database disconnected, SQL: 'SELECT tn FROM ticket WHERE id = ?' ============================================ What could this be? Michael