you could use generic agent to unlock the ticket if assigned to root, check
every 10 minutes.
On Wed, Aug 10, 2011 at 6:46 AM, Lars Jørgensen
Hi Renée****
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Yeah, that was what I proposed in my initial post. I was just wondering if there was a more elegant OTRS way to do it.****
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Lars****
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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Renée Bäcker *Sent:* Wednesday, August 10, 2011 11:55 AM *To:* otrs@otrs.org
*Subject:* Re: [otrs] "owner" of unlocked tickets****
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Hi Lars,
maybe you should write a module that handles the TicketOwnerUpdate event... That module can unlock the ticket whenever it is assigned to User 1 (root@localhost)
- Renée
On 10.08.2011 10:26, Lars Jørgensen wrote: ****
Hi Gerald,****
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Just tried, and the ticket was locked to root.****
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Lars****
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