Re: [otrs] Owner/Responsible and permissions

Hi, On 28.01.2010, at 17:17, Hery Randriamanamihaga wrote:

Being Ticket Owner/Responsible does it grant to a user "rw" on the ticket ?

kind of that, right! Beside this there is a function that is called "RequiredLock". Views are only visible if the Agent has also locked the ticket, beside being the owner. A responsible Agent always has full access to the ticket. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!