27 May
2008
27 May
'08
8:44 a.m.
Hey guys, Quick question, apoligize if it sounds stupid: How do you disable locking in OTRS? Essentially we are using the system as a way to keep a "pool" of issues tracked not have them assigned to specific people. I know I can set them to automatically unlock after 1 min but that seems kind of kludgy. Thanks in advance, Jamie Spence VP Operations, July Systems