Hello Mark, few weeks ago I had the same comment/idea because it will be just great to link a ticket (or more) to one Calendar Event. here is the answer: <snip> In OTRS 2.0 we moved to see tickets and faqs as objects. So we also plan to have event objects (but currentlly we don't have event objects). And with the OTRS framework comes a basic feature to link objects. So if we moved the events to objects it is not problem to link also events to tickets or faqs. <snap> It seams that maybe the next version will bring this feature to us. Any way for the moment you can use the pending state function of OTRS which allows you to set a note and a time to do something with the ticket. Not to mention that you also have the e-mail notification. Cheers, Daniel --------- Monday, September 26, 2005, 5:03:26 PM, you wrote: Mark> We use OTRS for scheduling our technicians, among other things. Mark> How about some way to link appointments to tickets? Mark> i.e. a "schedule this" button in the ticket zoom options, which would bring Mark> up the calendar application and allow the technician to enter any required Mark> notes (such as directions/etc), but that links the appointment to the Mark> ticket. Mark> Then a note (system note) could be inserted into the ticket history to the Mark> effect of "Scheduled by TECHNICIAN on DATE @ TIME" Mark> While OTRS is a great program and we swear by it, better integration of the Mark> calendar and email functions would be more than just a little useful. While Mark> I am not a programmer, I would be willing to help someone working on such a Mark> project. Mark> [I have also suggested the idea of integrating the webmail client such that Mark> an incoming email can be "turned into" a ticket request, as have a few Mark> others]. Mark> -- Mark> Mark J. Nernberg Mark> Director of Technology Mark> (412)478-6262 Mark> http://www.downtownhelpdesk.com/ Mark> Customer Support: support@downtownhelpdesk.com Mark> Have you tried our on-demand remote support services? Mark> Downtown Help Desk and 1-Fast Computer Service, providing quality technology Mark> solutions to the small business since 2003. Mark> _______________________________________________ Mark> OTRS mailing list: otrs - Webpage: http://otrs.org/ Mark> Archive: http://lists.otrs.org/pipermail/otrs Mark> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Mark> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/