These would be in the "States" of the admin screen. If you manually
translated these states or made them invalid, this would occur.
On Fri, Dec 2, 2011 at 3:22 PM, Ugo Bellavance
Hi,
OTRS 2.3.3
I have these log entries:
Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::State:* *:StateGet][Line:210]: StateType 'merged' not found! Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::**Ticket::StateSet][Line:4466]: Need StateID or State!
Could that explain that closing merged tickets only closes one ticket?
This seems to have been existing for a while.
How can I fix this problem? Isn't the merged StateType supposed to come with a standard OTRS install?
Also, I just started getting these errors:
Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System::State:**:StateGet][Line:210]: StateType 'closed successful' not found! Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System:: **Ticket::StateSet][Line:4466]: Need StateID or State!
Where should I look to find the problem?
Thanks,
Ugo
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