Hi there, Some agents ask me if it is possible to customize the change queue menu. As far as I remember you can only choose between list and left-right indent ... (which is the default option) My agents would love to have the opportunity to put the first letter of the Queue in bold for example or to add colors for a group of queues. Do you think something could be developed in the near future? Thanks for any response Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.