I have added about 10 entries in the Service module. I am having an issue with the New Ticket Customer front end - the Service drop down is only displaying the first 4 options. I have opened the CustomerTicketMessage.dtl file and found this section of code: <!-- dtl:block:TicketService --> <tr> <td> </td> </tr> <tr> <td class="contentkey">$Text{"Service (optional)"}:</td> <td class="contentvalue">$Data{"ServiceStrg"}</td> </tr> <tr> <td> </td> </tr> <!-- dtl:block:TicketService --> I am unable to find the definition file for $Data{"ServiceStrg"} - I assume there is another file where this variable is defined and the <input> HTML code is defined and that there is some kind of limition (return top 4 or something) on the data call. ---------------------------------- Environment ---------------------------------- OTRS 2.3.2 Windows 2003 IIS6 SQL2005 Nathan Campbell Dallas Symphony Orchestra