[otrs] update queues from mail replies....

Hi, Is there a way to modify the status of the queue entered into otrs via procmail? For example, I have an open ticket (that was created when someone sent an email to a mailing list, the email is fetched via fetchmail and filtered through procmail) and some agent person sends a reply, I would want to: - have the agent take ownership of the ticket - make his email body the update text - make both of the above reflect succeeding email updates. Is there a way to do this?