This is a great development..
I have one question..
I have a localized version ?
Did anyone installed this package and had any issues ?
Regards,
Sarper
On Sat, Dec 12, 2009 at 12:46 PM, Torsten Thau
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
Hi list,
after a long waiting time an some (IE-specific) bugfixes, OTRS::CiCS(::ITSM) is finally available for download for OTRS 2.4.x:
http://www.cape-it.de (section "downloads")
You may have a look at our demo system (http://demo-otrs.cape-it.de/) to get an idea of the following feature/improvement list:
#----------------------------------------------------------------------- - - improved layout for customer ticket overview
- - improved layout handle for linked objects in simple view
- - improved handle for building TicketFreeTime-fields
- - added auto complete function in AgentCustomerHistory
- - added further configurable search fields in AgentCustomerHistory
- - added features in AgentTicketBulk (e.g. type, queue default selection)
- - addded navigation bar in AgentTicketCompose, -Forward, -Bounce
- - added CustomerTab to AgentTicketCompose, -Forward, -Move
- - added ACL-support for ticket type selections in AgentTicketEmail, AgentTicketPhone
- - added default ticket type in AgentTicketEmail, AgentTicketPhone
- - added sort option (by title) in several ticket views
- - improved style of notify messages in the navbar section
- - improved follow up-layout for CustomerTicketZoom
- - OutOfOfficeSubstitute function in AgentPreferences
- - position of ticket number in email subject is configurable
- - renewed display of ticket search (better overview)
- - renewed display of ticket zoom (configurable)
- - renewed display of ticket overviews (mailbox, queueviews, etc.)
- - renewed display of agent preferences
- - improved display of customer ticket message
- - changed layout for warning sites
- - added script for simple management of queues, groups and roles based on CSV-file
- - configurable customer message body as known from agent interface
- - configurable TicketStateWorkflow (ACLs) - allows state workflows depending on ticket type starting with ticket creation
- - DocumentLink integrated in OTRS-link structure (LinkObject 'Document') - DocumentLink offers some basic features known from DMS - users may change file names - links will not be lost - users may move files to other directories - links will not be lost - a more detailed permission concept (groups to directories) - does not require web-accessible document share anymore (but a mounted FS)
#-----------------------------------------------------------------------
regards, T.
- -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux)
iEYEARECAAYFAksjdGwACgkQvXo8m5PgoXSIkQCfUcLc0zSOO8kGaJKnTImfTUd8 U1sAn2UT+mzqSc+9WNx6LjrJn8mqYrs9 =+ypF -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/