Hello All, 1) On AgentTicketPhone, we would like to control the available Ticket Types based on the chosen Queue (To) field. Although the Ticket Type is the first field chosen when creating an Email Ticket, is it still possible via an ACL to alter the entries in the drop down box? 2) Maybe it would be better for us to re-position the Type field to appear after the Queue (To) field. My question is where could that be configured? Many thanks Mike James Mike James Netzbetrieb - Broadband Unitymedia Group Michael Schumacher-Str. 1 50170 Kerpen, Germany www.unitymedia.de http://www.unitymedia.de Unitymedia NRW GmbH Handelsregister: Amtsgericht Köln HRB 55984 Geschäftsführer: W. Gene Musselman, Dr. Herbert Leifker, Joachim Grendel