Hi Martin, On 06.01.2010, at 14:10, Martin Edenhofer wrote:
per default it's not possible to translate ticket types. OTRS is handling it like a queue or a free text field (not translated). We plan to support this kind of localization for future OTRS releases (about 3.2 or later, it's not scheduled right now).
I like the TicketTypes to be language independent, but I just ask myself why is it possible to translate Services, SLAs, Impacts, Priorities, etc. but TicketTypes, FreeTextKeys and FreeTextValues? Many thanks for your software to be free ;-) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!