Hi Ann,
It is possible, but you need some to do some "codehacking".
First of all, you can choose which queues the cutomer can submit to:
In config.pm add:
$Self->{'CustomerPanelOwnSelection'} = {
'HD' => ' Helpdesk IT',
'HR' => 'Human Resources',
};
# where HD is your queue as seen in the system and ' Helpdesk IT' as seen
in the webpage.
Second, if you want to avoid the '-' as default queue for the customer new
ticket, do the following:
In CustomerTicketMessage.pm (about line 411) - Change the default
behaviour from the To: field in the new Ticket screen for the Customer.
# %NewTos = ($Object->Run(Env => $Self), ('', => '-')); # This is
the line to be modified
%NewTos = ($Object->Run(Env => $Self), ());
Regards,
C.
On Fri, Jun 20, 2008 at 12:56 PM, Lars Jørgensen
Hi Ann,
Sysconfig -> Ticket -> Frontend::Customer::Ticket::ViewNew
Look for "Ticket::Frontend::CustomerTicketMessage###StateDefault". Default is "new".
And, uh, I just realized that you asked for ticket "type" and not "state". I don't know about types but I'll post this anyway in case you really meant "state" :-)
-- Lars
------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Ann Lee *Sent:* Friday, June 20, 2008 6:22 AM *To:* otrs@otrs.org *Subject:* [otrs] Standard Type for New Ticket Creation at Customer Web Interface
Hi guys,
Is that a way to set default ticket type when creating new ticket at customer frontend? i did not found anything in sysconfig to set ticket type as default.. :(
Best Regards
Ann
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