[otrs] [Feature Request] Ticket Templates

From: Vladimir Doisan Subject: [otrs] [Feature Request] Ticket Templates

Is it possible to have a new ticket templates based on the selected Queue?

I would love to see this too... however, in the meantime, it is not difficult to design a web form (using PHP or whatever...) that does a "post" to the OTRS page with all required parameters to create a new ticket. You can find info about this on the searchable mailing list archives. I'm planning an a web page with a menu of new ticket forms... and adding a link to that page from the OTRS footer... Mike Morris The Music Place 1617 Willowhurst Avenue San Jose, CA 95125 (408) 445-ARTS (2787) ------------------------------------ Your Free Historical Quote: And may that Being who is supreme over all, the Patron of Order, the Fountain of Justice, and the Protector in all ages of the world of virtuous liberty, continue His blessing upon this nation and its Government and give it all possible success and duration consistent with the ends of His providence. - John Adams, Inaugural Address, March 4, 1797, Philadelphia ------------------------------------