Hi,
Don't care about the stupid : $Self->{'AuthModule'} =
'Kernel::System::Auth::LDAP'; code! remove those lines.
What you need is customer side only you don't need to show the index.pl side
to your customers.
Just change yourdomain.com use a valid user for ldap
The below code will work like a charm.
If you really need to change the index.pl side also just e-mail me directly.
I can help you
Regards,
Sarper
# --- Customer ---
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'yourdomain.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=yourdomain,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=avaliduser,cn=users,dc=yourdomain,dc=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =
'avaliduserpassword';
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'yourdomain.com',
BaseDN => 'dc=yourdomain,dc=com',
SSCOPE => 'sub',
UserDN =>'cn=avaliduser,cn=users,dc=yourdomain,dc=com',
UserPw => 'avaliduserpassword',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
],
};
On Wed, Oct 14, 2009 at 6:49 PM, Paolo Esposito
Hi all, my name's Paolo and i work for a company where i try to configure ldap-authentication for windows server 2003. I installed on a linux debian OTRS, i followed indication on a OTRS site but, when i change the Config.pm file, i try to restart apache service I received this error message: [error] Global symbol "$Self" requires explicit package name at /opt/otrs//Kernel/Config.pm line 121. the 121 line is the following: $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; Error is the same for all lines into the Config.pm file. Can you help me about a solution of this error, for me is very important because for this error i can't use OTRS. Thank you in advanced. Best regards Paolo
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