All, I've tried Googling this to no avail. Can any one tell me how this is possible? We need to make the "From:" address different for all outbound emails from OTRS per the queue they originate from. A secondary goal would be to actually have the outbound emails route through the appropriate SMTP relay for its address. For example, if I reply to a customer from the "Widgets" queue, I want the outbound email to be from help@widgets.org. Or if I'm replying to a ticket in the "Scallywag" queue, it should read help@scallywag.net. Clarifying the secondary goal, I would like emails sent from help@widgets.org to relay through smtp.widgets.org, and help@scallywag.net to relay through smtp.scallywag.net, etc. I hope that makes sense. Any help would be greatly appreciated. Thanks! -A