Re: [otrs] Customized Response

4 Oct 2007


      It worked fine.
thank you very much.


On 10/4/07, Carlos  wrote:
...
Hi Kamal,
You must enter as a admin user (root@localhost) and go to de admin area
where you can see a Sysconfig option.
Carlos,
 ------------------------------
*De:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *En nombre de *
Kamal
*Enviado el:* Miércoles, 03 de Octubre de 2007 05:18 p.m.
*Para:* User questions and discussions about OTRS.org
*Asunto:* Re: [otrs] Customized Response
Dear Gabriele,
Thank you for your response.
What file exactly should I edit since I tried searching for files called
Sysconfig, ViewCompose, or ResponseFormat in the OTRS directory, but I
couldn't find them.
Regards
On 10/3/07, Gabriele D'Andrea  wrote:
...
Take a look at SysConfig
 Ticket -> Frontend::Agent::Ticket::ViewCompose
Ticket::Frontend::ResponseFormat:
to customize response format
Gabriele
----- Original Message -----
*From:* Kamal 
*To:* otrs@otrs.org
*Sent:* Wednesday, October 03, 2007 9:18 PM
*Subject:* [otrs] Customized Response
Greetings,
I am using OTRS 2.1.6
When I'm using any kind of response linked to a queue, I'm getting the
following inside the message:
"<name>" <email> wrote:
...
<snippet>
How can I control the above or remove it? I just need what I write in
the response to be displyed.
Regards
------------------------------
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