Check your event logs to see if there are any errors. Force PostMasterPOP3.pl to run and watch for errors. On UNIX this command is ./PostMasterPOP3.pl. I'm not sure what the exact command is in windows. Good Luck _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell Sent: Wednesday, May 30, 2007 11:24 AM To: User questions and discussions about OTRS.org Subject: [otrs] PostMaster POP3 Account problem I have had OTRS running for 6 months now and no problems. I received a call from the department using it and was notified that there are no new emails arriving in the system for the past few days. All messages go to a single POP3 account and imports the messages into the OTRS system and from there the messages are routed into the queues based on Subject or To / From filters. I have verified that the password is correct in Active Directory, Config.pm, and set through the interface. I now have a backlog of over 200 messages - how can I force the system to import them? This used to happen automatically (I never even setup a CRON job) but now they are not being pulled over. Windows 2003 Server OTRS 2.1.7 MySQL Exchange 2000 Thanks! Nathan Campbell