What struck me is this: Bad address at /opt/otrs-2.3.4/Kernel/System/
Log.pm line 230.
Did you put the new files of 2.4.2 in the 2.3.4 directory? The name 2.3.4
triggers me here...
- Are you the otrs user? It seems you don't have permission on the shared
memory used for the log file.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Jul 29, 2009 at 17:20, Alan McKay
Yikes!
*) Run the migration script (as OTRS user, _not_ as root): You must execute the migration script to migrate some data from the old database structure to the new one. Please run $OTRS_HOME/scripts/ DBUpdate-to-2.4.pl!
I think my problem is that this step actually has to come first :
*) If _no_ RPM is used, execute $OTRS_HOME/bin/SetPermissions.pl!
-bash-3.2$ !$ $OTRS_HOME/scripts/DBUpdate-to-2.4.pl Start migration of the system...
ERROR: OTRS-DBUpdate-to-2.4-10 Perl: 5.8.8 OS: linux Time: Wed Jul 29 11:18:36 2009
Message: Can't remove shm for log: Operation not permitted
Traceback (3386): Module: Kernel::System::Log::CleanUp (v1.62) Line: 254 Module: Kernel::System::Log::new (v1.62) Line: 105 Module: /opt/otrs/scripts/DBUpdate-to-2.4.pl (v1.7) Line: 63
Bad address at /opt/otrs-2.3.4/Kernel/System/Log.pm line 230.
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