Hi, I need someone help, I would need to set up a configuration in OTRS to close all the incidents which are solved and after ten days these tickets will be closed automatically. Is it possible in OTRS? Please help me on this setup. Thanks & Regards Nagendra Prasad System Administrator 3903 Almoayyed Tower Building 2504, Road 2832 Al Seef District 428 Manama, Kingdom of Bahrain. M +973 34 19 67 56 npvenkatrao@eservicios.indra.esmailto:npvenkatrao@eservicios.indra.es www.indra.eshttp://www.indra.es/ [cid:image001.jpg@01CF8D8E.2DF42080] ________________________________ Este correo electr?nico y, en su caso, cualquier fichero anexo al mismo, contiene informaci?n de car?cter confidencial exclusivamente dirigida a su destinatario o destinatarios. Si no es vd. el destinatario indicado, queda notificado que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n est? prohibida en virtud de la legislaci?n vigente. En el caso de haber recibido este correo electr?nico por error, se ruega notificar inmediatamente esta circunstancia mediante reenv?o a la direcci?n electr?nica del remitente. Evite imprimir este mensaje si no es estrictamente necesario. This email and any file attached to it (when applicable) contain(s) confidential information that is exclusively addressed to its recipient(s). If you are not the indicated recipient, you are informed that reading, using, disseminating and/or copying it without authorisation is forbidden in accordance with the legislation in effect. If you have received this email by mistake, please immediately notify the sender of the situation by resending it to their email address. Avoid printing this message if it is not absolutely necessary.
