
Hi Alan,
I'm using OTRS 2.4.2. If you can give me a run down on what to configure in
event based notifications I would appreciate that.
David
On Thu, Aug 13, 2009 at 2:31 PM, Alan McKay
Does anyone know how to set OTRS so that notifications are automatically sent to a customer when his/her ticket has been closed? I thought this would be done automatically when a ticket is closed and note-external is selected or likewise, but alas it doesn't.
What version? This is easy in 2.4 using event based notification. I can tell you how to do that.
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