Hi! Is it possible to get all attachments related to a certain ticket together? How can I track down every attachment if is not related or has any ID of the ticket? Thanks for all the help María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.intmailto:Alejandra.Piedra@iica.int De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Miércoles, 26 de Mayo de 2010 07:16 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS Hi, On 26.05.2010, at 08:12, Alejandra Piedra wrote: I'm kind of confused with the structure of folders that this feature has. For example, if I attach a file in a ticket, it creates the following folders: * Year o Month * Day * Folder# I would assume that the Folder# would be the ticket number so it's easy to track while surfing through the directory, but instead it creates a folder with a consecutive number, and worst of all, it creates a folder for each attachment I submit in the ticket. Is there a way to just throw every attachment to a single folder and that that folder has de ticket # I understand that maybe this means changing code in the ArticleStorageFS file, but I can do it, just show me how. Folder# is the database article ID ... Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project