Re: [otrs] make a note/comment via email

Hi, On 18.01.2010, at 20:17, Sagy Volkov wrote:

Is it possible or did anyone wrote a work around to add notes/comments (those internal messages exchanged between agents not seeing by the customer) via email? (NOT via the UI). If not, maybe someone wrote a patch for it?

could you explain that a bit more detailed? If I understood your post you are searching for an option to flag emails sent by OTRS Agents as email-internal articles, rigth? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!