Hi, On 12.05.2010, at 19:12, johnbarratt@mail.com wrote:
Is it possible to use ACLs to make the default note text for new telephone tickets different depending on the group that the user is a member of?
At the moment I have our test system set up so that an ACL controls the list of available queues, next ticket states and priorities based on the user's group, but I can't find any refernce to controlling the content of the body text using ACLs. We want to do this so that we can get a different list of questions to be asked in a new ticket template depending on the product being supported.
This is not possible with ACLs in the current version. You might be interested in subscribing to this big entry: http://bugs.otrs.org/show_bug.cgi?id=4659 If you do a reply on that your wished are heard :-) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project