Has anyone used the soap API to search for tickets? I am attempting to use this method to search for tickets in my otrs system (2.3.4) and I am having trouble determining what the minimum search requirements are. Here is my search request, please let me know if there are items that I am missing as I always return no items found from the query. my @TicketID = $RPC->Dispatch($user, $passwd, 'TicketObject','TicketSearch', Result => 'ARRAY', Limit => 100, StateType => 'Open', Queues => ['Raw'], TicketNumber => '2009082142%', ); print "RPC: Searching ticket and found ticketID: ".scalar(@TicketID)."\n"; Eric Partington | Security Monitoring and Compliance | Royal Bank of Canada |T: 416-348-4429 _______________________________________________________________________ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen.