20 Jul
2017
20 Jul
'17
5:24 a.m.
Hello, Due to some change in the business model, I need to change name of one of the queues. Is it recommended to create a new queue or rename existing queue? If I rename the queue, - what happens to open as well as old tickets those were associated with old queue name - what happens when I run a report with new queue name If I create a new queue, - can I disable old queue, so no new tickets can be created in that queue - If I disable the queue, what happens to open tickets in that queue Appreciate your help. GoodWills Parag Bhalerao