Hi Steve,
If you navigate to Config Options: Ticket ->
Frontend::Agent::Ticket::ViewPhoneNew and fill in the text for
Ticket::Frontend::AgentTicketPhone###Body: whatever you've put there will be
displayed when you create a new phone ticket.
Same applies for e-mail ticket in Config Options: Ticket ->
Frontend::Agent::Ticket::ViewEmailNew and
Ticket::Frontend::AgentTicketEmail###Body: respectively.
Hope that helps
David
On Mon, Jun 14, 2010 at 5:58 PM, Steve Clark
Hi,
Is there someway to have canned responses available at ticket creation.
Sort of like responses but when I select new phone ticket.
Thanks, Steve -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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