Theunis, you should go to Core::TicketFreeText in your sysconfig and add a ticketfreekey (up to 16) and, eventually, the matching ticketfreetext values. No need to modify the *.dtl. Ciao, d. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Theunis De Klerk Inviato: venerdì 26 settembre 2008 10.53 A: otrs@otrs.org Oggetto: [otrs] Additional Free Text Fields Hi Guys, I am new to this list, so firstly Hi to all. What I would like to know is, is there any way to add more free text fields to the free text form via the config? Or do I manually have to edit the AgentTicketFreeText.dtl to add them! Currently the default on version 2.2.6 is 4 and the title. Thanks ________________________________ Theunis De Klerk Cell : +27 83 788 7261 Email : theunis@pier29.co.zamailto:theunis@pier29.co.za Web : www.pier29.co.zahttp://www.pier29.co.za/ [cid:851242617@26092008-12EB] ________________________________
