it could be possible that OTRS_HOME isn't accessible from the current user,
or you're running it from other than /opt/otrs>
On Wed, May 8, 2013 at 9:05 PM, Johnson, Shannon
Hello,
I am trying to get the backup.pl script to run, but am running into an error when the script attempts to run mysqldump:
"Dump MySQL rdbms ... mysqldump: Got error: 1045: Access denied for user 'otrs'@'localhost' (using password: YES) when trying to connect"
I have checked the settings in Kernel/config.pm - tried both typing the correct password in directly and also pasting the "crypted" password (obtained using otrs.CryptPassword.pl) - but to no avail.
I can successfully run mysqldump.exe directly using the same command the backup.pl script seems to want to generate: mysqldump -u otrs -p######## -h localhost OTRS > c:\otrs_backups\databasebackup.sql
It's as if the backup.pl script isn't actually consulting Config.pm for the database password or something. I'm stumped.
Help, please?
Thanks in advance, Shannon --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs