Hi everybody, I need to know if is possible make this: I have a custom queue called Despacho, and I want to create customized status for this queue, for example: Recibido En Despacho Despachado Cerrado And no with standard status, new, open etc… and I want to this is no visible to the rest of queues… I currently use OTRS 2.3.4 and ITSM 1.2.3 Thanks… Luis Rodriguez IT Manager BMART S.A. Guatemala C.A. Email: lrodriguez@bmartgroup.com file:///\\lrodriguez@bmartgroup.com Msn: luisgrodriguez@hotmail.com file:///\\luisgrodriguez@hotmail.com Tel. (502) 2285-4514 Cel. (502) 5608-3521 P Porfavor considere el ambiente antes de imprimir este correo - Please consider the environment before printing this email.