Re: [otrs] SetPermissions.sh

Ok thank you, I got passed the permission part but now I ran into yet another hurdle :-(. When I try to go into packet manager I get the following error. Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..] ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Enrique Madrid Sent: Monday, February 01, 2010 4:14 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh bin/SetPermissions.pl --otrs-user=otrs --web-user=www-data --otrs-group=otrs --web-group=www-data /opt/otrs On Mon, Feb 1, 2010 at 1:37 PM, Eric Banks wrote: So what would the parameters be? www-data apache? Or www-data nobody? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, February 01, 2010 1:29 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh Hi eric, On Ubuntu, apache is running under the www-data account, so you should use that with the SetPermissions script. hth, -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Feb 1, 2010 at 7:23 PM, Eric Banks wrote:

I am trying to run the SetPermissions.sh file to run the Package Manager. I ran it with the otrs wwrun parameter, didn't work, I tried to run it with otrs nobody and it didn't give errors but didn't allow access to package manager either, and also I tried to use administrator nobody and again no errors but no access. I am currently running on the administrator account on a Ubuntu machine.

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