Hi Peter,
Your remark is on the spot, the documentation for OTRS is quite extensive
but there is no such thing as a 'OTRS Quick Start Guide'.
This is also mentioned in the TODO list for the documentation:
http://cvs.otrs.org/viewvc.cgi/doc-admin/TODO?revision=1.34&view=markup
Now onto your issues: did you create your ticket via email, via the Agent
interface (index.pl) or via the CustomerUser interface (customer.pl) ? If
you used the first option, are you really sure the mail was read (i.e. the
cronjobs are set up properly?) You can verify this by running
otrs/PostMasterMailbox.pl from a console.
Otherwise, if you did no further configuration, you should be able to see
the ticket in the assigned queue. If you'd expected autoresponses, you
should first configure those.
What helps is to just go in the admin area and explore the options there
piece for piece. After that, read the manuals and then you'd have some idea
to what you can do with OTRS...
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Feb 9, 2009 at 18:13, Jevos, Peter
Hi
I'm new in the otrs project I've installed it and examine the manual However i'm missing basic steps to start to work with this nice tool and see how work basic functions ( something like quick start guide ) Manual is prety nice described but it is bit huge with all these features and options.
All I did was I've created new agent and customer. I assigned agent to the grup users.
But I don't know what is the next steps to see it in the action.
I have created new ticket but it's appeared nowhere
Thanks a lot for your answers
pet
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