On 1/12/2018 2:29 AM, Edlhuber, Florian wrote:
Hi,
- Nick Bright schrieb:
In OTRS 3.3.x is there a way to mark all "PhoneCall" (inbound or outbound) as 'internal' so that they are not visible when the customer views a ticket?
Why not use "internal note" for noting this? (this is intended to be used for your requirement.) We use templates for updates (work orders, etc) which can't be applied to notes (at least in 3.3.x).
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