Re: [otrs] how to enable auto-response for ticket close?

Hi, On 17.05.2010, at 05:27, TechFan wrote:

Thanks. I set that up. . .and I am not getting any notifications sent ( I was the customer on the ticket I closed. . .no email)? Any ideas?

can you see the email as article? If recipient is set to “Customer”, the email is stored as article as well. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project