Re: [otrs] Dicking around with AgentTicketZoom.dtl

did you check the "View Source" of the rendered page to see if that img line is in your theme? On Fri, Dec 10, 2010 at 6:08 AM, Lars Jørgensen wrote:

Hi,

In OTRS 2.4.x, I could do this in AgentTicketZoom.dtl (in my own theme):

<!-- dtl:block:CustomerTable -->

<p>

<hr>

<b>$Text{"Customer Info"}:</b>

$Data{"CustomerTable"}

http://helpdesk.company.com/images/thumbs/$Data{http://helpdesk.company.com/images/thumbs/$Data%7B "CustomerUserID"}.jpg">

</p>

<!-- dtl:block:CustomerTable -->

And get a picture of the customer in the ticket zoom view. This doesn't work in OTRS 3, because $Data{"CustomerUserID"} apparantly has no value. What is the right way to do it? Ideally, I think the image should be created by the $Data{"CustomerTable"} call, but my extremely limited knowledge of perl makes this impossible for me.

Lars

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